Guides for customer support
Give customers visual answers they can follow.
Show customers the steps behind a recurring question, with a visual answer they can revisit when they need it.
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A recurring question
Start with the question in the ticket.
Pick a focused how-to task. Capture the path and turn the important screens into steps your customer can recognize.
A clear next action
Put the next action in focus.
Use short instructions and a hotspot or annotation to explain what matters. Let customers review the steps at their own pace.
A reusable answer
Send an answer that stays useful.
Share a link in your reply or embed the guide beside help content. Organize recurring answers in a searchable Help Center, translated into your customers’ languages.
Good to know
Before your first guide.
Make your next explanation a guide.
Start with one workflow people need to follow.
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